Letting agencies play a crucial role in the rental market, often acting as intermediaries between landlords and tenants. Their responsibilities include ensuring deposits are properly protected and registered with approved schemes.
When agencies manage properties, they must handle deposits with the same care and legal compliance as landlords. This includes protecting deposits within 30 days, providing tenants with prescribed information, and managing the deposit return process professionally and fairly.
Unfortunately, some agencies fall short of their obligations, either through oversight or poor practice. Tenants should always verify their deposit's protection status, even when dealing with established agencies. In today's challenging economic climate, no one can afford to take chances with their deposit security.